Our Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at hello@cherishedgoodscompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for final sale items, limited collection items charitable items or opened activity kits.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We do not provide cash refunds. We are happy to do an exchange when items are available or provide store credit.
